PARTS / SERVICE WARRANTY STATEMENT

We are committed to customer satisfaction and to delivering quality aftermarket heavy duty parts and service with the convenience – and at the competitive prices – you deserve. Many of the items we sell come with a manufacturer’s warranty. Warranty terms will vary between manufacturers and parts. For additional information on the manufacturer’s warranty for a specific part, please see your FleetPride branch associate.

 

Parts (and any labor costs associated with a warrantable claim) are subject to the relevant manufacturer’s warranty, as in effect at the time of purchase, and approval. In most cases, and subject to manufacturer approval of the claim, FleetPride will replace or issue a refund for, or facilitate the repair of, a new part that fails during the applicable warranty period due to a defect in materials or workmanship under normal use and service after proper installation.

Importantly:

• Manufacturer’s determination and approval as to
the warrantability of a claim often requires that the part first be sent to the manufacturer for physical examination.

• Damage or loss caused by abuse, misuse, neglect, accident, improper installation, storage, or handling, overloading, or use contrary to manufacturer instructions is not covered by warranty.

• Warranties on replacement parts cover the unused portion of the original warranty.

 

Labor performed by a FleetPride Drive In service of FleetPride Driveline repair shop is warranted against defects in materials or workmanship for 90 days. FleetPride will not pay outside labor.

 

You must be the original purchaser. Proof of purchase is required.

 

FleetPride neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of any parts or labor.

 

The sole remedy for breach of any warranty against FleetPride is limited to the money actually received by FleetPride for the part/labor.

 

THIS REPRESENTS THE TOTAL LIABILITY OF FLEETPRIDE, FOR ANY PART OR SERVICE. FLEETPRIDE MAKES NO OTHER WARRANTY WHATSOEVER, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. FLEETPRIDE DOES NOT COVER INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

 

Some states do not allow limitations on how long an implied warranty lasts, or exclusion or limitation on incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

RETURN / EXCHANGE POLICY

WE WANT YOU TO BE FULLY SATISFIED WITH EVERY ITEM THAT YOU PURCHASE FROM FLEETPRIDE. MOST ITEMS PURCHASED AT FLEETPRIDE MAY BE RETURNED WITHIN THE SIXTY (60) DAY PERIOD FOLLOWING THE DATE OF PURCHASE (SEE CONDITIONS AND EXCEPTIONS BELOW).

 

FleetPride must have sales history for the item. Item must be in the original packaging and in resalable condition Returns will be either (a) exchanged or (b) refunded via the original payment form, except that refunds on cash transactions in excess of $150.00 will be issued by check and mailed within 15 days of processing return. To pull sales history, branch personnel can follow iSeries Instructions – Viewing Past Purchases.

 

Not all items are returnable. Clearance and “AS IS” items are non-returnable. Special order, non-stocking, custom and certain other items may be non-returnable.*

 

Items received in open boxes/packaging may be subject to repackaging charges. To the extent returnable, special order, non-stocking, custom and certain other items may be subject to a restocking fee.* Where applicable, Customer shall pay the cost of return freight.

 

All cores must be returned within sixty (60) days to be eligible for credit.

 

This policy is subject to change without notice by FleetPride.

 

* Contact your FleetPride representative for details.

At FleetPride, we are here for you.

With 260,000+ heavy-duty truck and trailer parts, 260+ branch locations, 200+ repair and maintenance centers, and the industry’s largest distribution network, FleetPride is here to support you and your business to ensure that you are Ready for the Road AheadTM.