Escalation Process

ESCALATION PROCESS

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FleetPride Distribution Center receiving staff will complete a Vendor Discrepancy Report to document non-compliant shipments. The DC manager will classify a non-compliant shipment as a major receiving discrepancy or a minor receiving discrepancy. Vendor will be contacted by the DC Manager within 3 business days to resolve minor receiving discrepancies. For major receiving discrepancy issues, the DC manager will escalate up to the responsible Category Managers for resolution as well as application of vendor non-compliance remedies.